Carpet Cleaners Haringey Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Haringey supplies carpet, upholstery and related cleaning services to consumers and business customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Company means Carpet Cleaners Haringey.

Customer means the person or business placing a booking or receiving the services.

Premises means the property or location where the services are to be carried out.

Services means any carpet, rug, upholstery, mattress, curtain or related cleaning or stain treatment services supplied by the Company.

Technician means an operative, employee, contractor or representative of the Company carrying out the services.

2. Scope of Services

The Company provides professional cleaning services, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning, spot and stain treatment, and related services. The specific services to be carried out will be stated in the booking confirmation provided to the Customer.

The Company reserves the right to decline any booking request at its discretion, including where access, safety or practical considerations mean that the services cannot reasonably be provided.

3. Booking Process

3.1 Bookings can be requested through our online form or by other approved communication methods as indicated on our website from time to time.

3.2 A booking request is not confirmed until the Customer has received a booking confirmation from the Company stating the agreed date, time window, location and indicative price or pricing basis.

3.3 The Customer is responsible for providing accurate information when requesting a booking, including the size and type of areas to be cleaned, the nature of stains or soiling, parking and access arrangements, and any known issues with flooring, fabrics or furnishings.

3.4 The Company may adjust the quoted price at the Premises if the information originally provided by the Customer was incomplete or inaccurate, or if the condition or size of the areas to be cleaned materially differs from what was described. Any change in price will be discussed with the Customer before work starts.

3.5 The Customer must ensure that a person aged 18 or over is present at the Premises during the appointment to grant access, discuss requirements and approve completion of the services, unless alternative arrangements have been expressly agreed in advance.

4. Access, Parking and Preparation

4.1 The Customer must provide safe and reasonable access to the Premises at the agreed time, including access to all areas to be cleaned and to a working electrical supply and, where reasonably required, access to water.

4.2 The Customer is responsible for arranging suitable parking for the Technician's vehicle. Any parking charges or permits required are the responsibility of the Customer and may be added to the final invoice where incurred by the Company.

4.3 Unless otherwise agreed, the Customer should remove small items, valuables, breakables and personal belongings from the areas to be cleaned before the Technician arrives. The Company will not move heavy furniture, electrical items, fragile objects or personal belongings unless this has been agreed and can be done safely.

4.4 The Customer must notify the Company in advance of any health and safety risks at the Premises, including loose flooring, exposed wiring, hazardous substances or other conditions that might affect the safe provision of the services.

5. Pricing and Payments

5.1 Prices may be quoted per room, per item, per square metre, per hour, per job or on another stated basis. All pricing information will be provided before the booking is confirmed.

5.2 Unless clearly stated otherwise, all prices are inclusive of applicable UK taxes at the prevailing rate.

5.3 The Company reserves the right to adjust prices to reflect changes in taxes, regulatory requirements, or significant changes in operational costs. Any such changes will not affect confirmed bookings already accepted by the Company.

5.4 Payment is due on completion of the services, unless alternative payment terms have been agreed in writing in advance. For business Customers, the Company may at its discretion offer invoicing and credit terms.

5.5 Accepted payment methods will be communicated to the Customer at the time of booking or on completion of the service. The Company does not accept payment in the form of cheques unless expressly agreed in advance.

5.6 Where the Customer fails to make payment when due, the Company may charge interest on the overdue amount at the statutory rate applicable in England and Wales for late payment until settlement is received. The Company may also recover reasonable costs of collection.

6. Cancellations, Rescheduling and No-Show

6.1 The Customer may cancel or request to reschedule a confirmed booking by giving reasonable notice to the Company. Unless stated otherwise at the point of booking, the minimum notice period for cancellation or rescheduling is 24 hours before the scheduled appointment start time.

6.2 Where the Customer cancels or reschedules with less than the minimum notice period, the Company may charge a late cancellation fee up to a reasonable proportion of the quoted price to cover costs incurred, including travel and lost booking time.

6.3 If the Technician attends the Premises at the agreed time and is unable to gain access or commence work due to circumstances within the Customer's control, this may be treated as a late cancellation and a call out or cancellation fee may be charged.

6.4 The Company aims to attend all appointments on time but occasionally delays may occur due to traffic, weather, previous jobs or other circumstances beyond the Company's reasonable control. In such cases the Company will notify the Customer as soon as reasonably practicable and arrange a revised arrival time. These delays shall not constitute a breach of contract.

6.5 The Company reserves the right to cancel or reschedule a booking due to staff illness, equipment failure, safety concerns or other circumstances beyond its reasonable control. In such cases, any deposit or prepayment received will be applied to a rescheduled appointment or, at the Customer's request, refunded.

7. Customer Obligations

7.1 The Customer must ensure that all areas to be cleaned are reasonably accessible and free from excessive clutter, fragile items and obstructions.

7.2 The Customer must inform the Technician before work begins of any known issues with carpets, rugs, upholstery or flooring, including colour fastness problems, pre-existing damage, loose seams, shrinkage risks, or any manufacturer care instructions that may limit the cleaning methods that can be used.

7.3 The Customer is responsible for supervising children, pets and any vulnerable persons at the Premises during the appointment and for keeping them away from equipment, chemicals and wet or recently cleaned areas.

7.4 After cleaning, the Customer should take reasonable care while carpets, rugs and upholstery are drying, including limiting foot traffic, avoiding moving heavy furniture across damp surfaces, and following any advice given by the Technician.

8. Service Standards and Limitations

8.1 The Company will provide the services using reasonable skill, care and diligence, in accordance with generally accepted industry standards for professional carpet and upholstery cleaning.

8.2 While the Company will make reasonable efforts to remove stains, odours and soiling, it cannot guarantee that all stains, marks, odours or discolouration will be fully removed or that complete restoration to an original condition will be possible.

8.3 Some stains may be permanent due to their nature, age, prior attempted treatments or the characteristics of the fibres or dyes. The Technician will advise the Customer where it appears that full removal may not be achievable.

8.4 Drying times will vary depending on ventilation, temperature, humidity, fibre type and the level of soiling. Any drying time provided is an estimate only and not a guarantee.

8.5 The Company is not responsible for any damage or loss arising from the failure of the Customer to follow aftercare advice or to take reasonable care during the drying period.

9. Waste, Environmental and Regulatory Compliance

9.1 The Company complies with applicable UK regulations relating to waste management and environmental protection in connection with the services it provides.

9.2 Any waste generated by the Company in the course of providing the services, such as packaging, used cleaning materials or removed dry waste from carpets and upholstery, will be managed in accordance with relevant waste regulations.

9.3 The Company uses cleaning solutions and products selected to be appropriate for the task and, where reasonably practical, to minimise environmental impact while maintaining professional standards of cleaning and hygiene.

9.4 The Customer is responsible for the lawful disposal of any waste not directly generated by the Company, including household rubbish and items removed by the Customer from the areas to be cleaned.

10. Liability and Exclusions

10.1 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be limited or excluded under applicable law.

10.2 Subject to clause 10.1, the Company shall not be liable for any loss of profits, loss of business, loss of revenue, loss of anticipated savings, or any indirect or consequential loss arising out of or in connection with the services.

10.3 The Company shall not be liable for damage to carpets, rugs, upholstery or other items where such damage results from pre-existing conditions, wear and tear, defects, weak or unstable fabrics or materials, loose dyes, inadequate installation, or the failure of the Customer to inform the Company of relevant issues or manufacturer instructions.

10.4 The Company shall not be liable for any discolouration, shrinkage, distortion or texture change where this is a known or inherent risk associated with the fibre type, backing, adhesives, or prior treatments applied to the item.

10.5 If the Company is found liable for damage to property, its liability shall, to the extent permitted by law, be limited at the Company's option to one of the following: arranging for repair, providing a reasonable replacement, or paying fair compensation up to a maximum of the lower of the original purchase price or the current market value of the item.

10.6 The Customer should notify the Company in writing of any complaint or claim relating to the services as soon as reasonably possible and, in any event, within 7 days of the service date. The Customer must provide the Company with a reasonable opportunity to inspect and, where appropriate, remedy the issue.

11. Insurance

The Company maintains appropriate insurance cover in respect of its liabilities arising out of the provision of the services. Details of the applicable insurance policy can be provided to the Customer on reasonable request.

12. Complaints and Dispute Resolution

12.1 The Company aims to resolve any concerns promptly and fairly. If the Customer is dissatisfied with any aspect of the services, they should raise this with the Technician at the time of service where possible, or contact the Company as soon as reasonably practicable.

12.2 The Company may request photographs, descriptions and supporting information to investigate any complaint properly.

12.3 Where a complaint is upheld, the Company may offer a re-clean of the affected area, a partial refund, or other appropriate remedy, having regard to the circumstances.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data only as necessary to manage bookings, provide services, take payment, and handle queries or complaints.

13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep personal data secure and will not sell Customer data to third parties.

14. Force Majeure

The Company shall not be in breach of contract or liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include extreme weather, transport disruption, power failure, industrial action, public health restrictions or similar events. In such circumstances the Company will contact the Customer as soon as reasonably possible to arrange a new appointment.

15. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking, as displayed on the Company's website or provided on request, will apply to that booking.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior discussions, correspondence or representations.