Carpet Cleaners Haringey Privacy Policy

This Privacy Policy explains how Carpet Cleaners Haringey collects, uses, stores and protects personal data relating to our customers and prospective customers in the Haringey area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and who this policy applies to

This Privacy Policy applies to all Carpet Cleaners Haringey customers and individuals who enquire about, use, or may be interested in our carpet cleaning and related services within the Haringey area. It covers personal data collected through any means, including in person, over the phone, through online forms, and via other communication channels we may use.

Personal data we collect

We may collect and process the following categories of personal data about you, where relevant to the services we provide:

Identification and contact details such as your name, address, service address, and other contact details you choose to provide.

Service and booking details such as preferred dates and times, information about the property where the services are to be carried out, and records of the services you have ordered.

Communication records such as information you provide when you contact us with questions, requests, complaints or feedback, and our notes regarding such communications.

Payment related details such as limited payment information required to process transactions, for example transaction references and billing details. We do not store full card details if payments are processed via a secure third party payment processor.

Technical and usage information where applicable, such as basic usage data about how you interact with our online forms or platforms, including timestamps and limited device information, where this is necessary for the proper operation of our services.

How we collect your personal data

We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This may be done in person, over the phone or through online enquiries. We may also collect personal data during the provision of our services, for example when we visit your property, confirm details of the work required, or follow up after a job is completed.

In some cases, we may receive your details from third parties where you have asked them to share your information with service providers like us, for example from comparison platforms or referral partners. In such cases, the third party is responsible for ensuring that they have a lawful basis for sharing your data with us.

Lawful bases for processing your data

We will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:

Contractual necessity. We process your personal data to enter into and perform a contract with you, such as to provide carpet cleaning services you have requested, to manage bookings, to communicate about appointments, and to handle any related issues.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, keeping internal records, and protecting our business from fraud or misuse.

Legal obligations. We may process your personal data where necessary to comply with legal and regulatory obligations, such as record-keeping, taxation, and responding to lawful requests from public authorities.

Consent. In limited cases, we may rely on your consent, for example where we choose to send certain types of direct marketing messages and have obtained your permission to do so. You can withdraw your consent at any time as described in the section on your rights.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide services to you, including responding to enquiries, giving quotations, scheduling and carrying out carpet cleaning and related services, and managing customer accounts.

To communicate with you about your bookings, including confirmations, reminders, updates about any changes to your appointment, and follow up communications regarding completed work.

To manage our business operations, such as internal administration, accounting, and maintaining records of transactions and customer interactions.

To improve and develop our services, by reviewing patterns in customer enquiries and feedback, and monitoring service quality and performance.

To comply with legal requirements, including maintaining records for tax and regulatory purposes and responding to lawful requests from authorities.

To send you information about our services that may be of interest to you, where lawful to do so. Where required by law, we will obtain your consent before sending marketing communications, and you can opt out at any time.

Data sharing and processors

We do not sell your personal data. We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and where we have a lawful basis to do so.

Service providers acting as data processors may process your data on our behalf in order to deliver our services. These may include providers of booking or scheduling systems, secure payment processors, providers of customer management tools, and companies that assist with data storage or IT support.

Professional and legal advisers such as accountants or legal professionals may access certain data when providing services to us, where this is necessary and subject to confidentiality obligations.

Public authorities and regulatory bodies may receive your personal data where required by law, such as for tax or law enforcement purposes, or in connection with legal claims.

Whenever we use data processors, we ensure there is a written contract in place that obliges them to process your personal data only on our instructions, to protect it appropriately, and to comply with data protection law.

Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

Customer and booking records are generally kept for a period that allows us to manage our relationship with you and to respond to any queries or disputes that may arise after work has been completed. After this period, data will be securely deleted or anonymised, unless a longer retention period is required or permitted by law.

Financial records relating to payments and invoices are retained for periods required by tax and accounting rules. Communication records may be kept for a limited period to help us monitor service quality and handle any follow up issues.

Data security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure methods to store and transmit data where appropriate, and regularly reviewing our security practices.

While we take reasonable steps to safeguard your information, no system can be completely secure. You should also take care when sharing your personal data and ensure that any communication channels you use are appropriately protected.

International transfers

In most cases, your personal data will be processed within the United Kingdom or the European Economic Area. If we ever need to transfer personal data to countries outside of these areas where data protection laws may be different, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or other lawful transfer mechanisms, to protect your data to the standards required by applicable law.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

The right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with certain information about how we use it.

The right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.

The right to erasure. In certain circumstances, you may request that we delete your personal data. This right is not absolute and may not apply where we need to retain the data for legal or legitimate business reasons.

The right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, for example while we are reviewing a request to rectify your data.

The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

The right to object. You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing purposes. If you object to direct marketing, we will stop processing your personal data for that purpose.

The right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. Any changes will be made available through our usual communication channels, and the updated version will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.